Privacy Policy

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 Effective Date: January 2025

Safe Haven Psychiatry, PLLC ("Safe Haven Psychiatry," "we," "our," or "us") values your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how information is collected, used, disclosed, and safeguarded when you visit https://www.safehavenar.org (the "Website") or interact with our practice.

We may collect personal information that you voluntarily provide, including but not limited to:

• Name
• Email address
• Phone number
• Date of birth
• Insurance information
• Other information submitted through contact forms, appointment requests, or patient portals

As a psychiatric practice, we may collect Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). PHI is handled with strict confidentiality and security.

When you visit our Website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited and time spent on the site

This information is used for website functionality, security, and analytics.

We use the information we collect to:

• Provide and manage mental health services
• Respond to inquiries and appointment requests
• Communicate with patients regarding care or administrative matters
• Improve our Website and services
• Comply with legal, regulatory, and professional obligations

We do not sell, rent, or trade your personal information. We may share information only:

• With healthcare providers involved in your treatment
• With insurance companies for billing purposes
• With trusted third-party service providers who assist in operations (subject to confidentiality agreements)
• When required by law, court order, or to protect patient safety

All disclosures of PHI comply with HIPAA regulations.

Safe Haven Psychiatry complies with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable Arkansas state privacy and mental health laws, including laws governing confidentiality of mental health records and minor consent where applicable. When Arkansas law provides greater privacy protections than federal law, we follow the stricter standard.

Patients receive a separate Notice of Privacy Practices that explains in detail how medical information may be used and disclosed, how to access records, and how to file a complaint.

Information submitted through this Website or via email is not intended for emergencies and may not be fully secure. If you are experiencing a psychiatric emergency, call 911 or go to the nearest emergency room immediately.

Our Website may use cookies or similar technologies to enhance user experience and analyze website traffic. You can choose to disable cookies through your browser settings.

We implement administrative, technical, and physical safeguards to protect your information. While we strive to use commercially acceptable means to protect personal data, no method of transmission over the Internet is 100% secure.

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We provide services to children and adolescents in accordance with Arkansas law. Access to a minor’s mental health information may be restricted in certain circumstances as permitted or required by state law. Parental or guardian access is granted consistent with Arkansas statutes, clinical judgment, and patient safety considerations.

Our Website is not intended to collect personal information from children under the age of 13 without parental consent.

In addition to rights provided under HIPAA, Arkansas residents have rights regarding the confidentiality of their mental health information. You have the right to:

• Request access to your medical and billing records
• Request amendments or corrections to your records
• Request restrictions on certain uses or disclosures
• Receive an accounting of certain disclosures
• File a complaint without fear of retaliation

Requests or complaints may be submitted directly to our office or to the Arkansas Department of Health or the U.S. Department of Health and Human Services Office for Civil Rights.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy or our privacy practices, please contact:

Safe Haven Psychiatry, PLLC
Hot Springs, Arkansas
Phone: 501-701-3076
Website: https://www.safehavenar.org

You may also file a privacy complaint with:

• Arkansas Department of Health
• U.S. Department of Health and Human Services, Office for Civil Rights

This Privacy Policy is intended for informational purposes and does not replace our HIPAA Notice of Privacy Practices.